jllievo Privacy
Policy

jllievo ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the jllievo platform at jllievo.net ("the Platform"). This Privacy Policy sets out in clear terms how jllievo collects, processes, stores, shares, and protects personal data in connection with the operation of its online casino and sports betting services.

This Privacy Policy applies to all visitors, registered Players, and any other individuals who interact with jllievo through the Platform, including via desktop browsers and mobile devices. It governs all personal data processing activities carried out by jllievo in connection with the Platform, regardless of whether you are browsing as a guest or using a registered Account.

This Policy is to be read in conjunction with the jllievo Terms & Conditions, which together constitute the full agreement between jllievo and its players regarding use of the Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters of data privacy, this Privacy Policy shall prevail.

For the purposes of the Philippine Data Privacy Act of 2012, jllievo acts as the personal information controller (PIC) in respect of all personal data collected through the Platform. As the personal information controller, jllievo determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

jllievo has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with data privacy obligations under Philippine law. The DPO may be contacted directly for any privacy-related concerns, requests, or complaints using the contact details provided in Section 13 of this Policy.

jllievo collects personal data through several channels: directly from you when you register or use the Platform, automatically through cookies and similar technologies when you browse the Platform, and from third parties such as payment processors and identity verification providers. The categories of data we collect are detailed below.

jllievo does not collect sensitive personal information as defined under the Data Privacy Act (such as health data, sexual orientation, or religious affiliation) unless strictly required by law or for a specific regulatory compliance purpose, in which case your explicit consent will be obtained prior to collection.

jllievo processes your personal data only for specified, explicit, and legitimate purposes. We do not process your data in a manner incompatible with those purposes. The primary purposes for which jllievo uses your personal data are as follows:

• Account Registration and Management: To create, maintain, and administer your jllievo Account, including processing your registration, authenticating logins, and managing Account preferences and settings.
• Identity Verification (KYC): To verify your identity and age in compliance with PAGCOR licensing requirements and applicable anti-money laundering regulations. jllievo is required by law to verify that all players are at least 21 years of age before processing any withdrawal from their Account.
• Payment Processing: To process deposits, withdrawals, and refunds through your selected payment method (GCash, Maya, BPI, BDO, Metrobank, or other supported channels). Financial data is shared with payment processors strictly for transaction execution.
• Gaming Services Delivery: To provide access to jllievo's games, sports betting markets, bingo, and sabong services, and to record game outcomes, wager histories, and bonus eligibility accurately.
• Fraud Prevention and AML Compliance: To detect, investigate, and prevent fraudulent activity, money laundering, match-fixing, multi-accounting, and other prohibited conduct as described in the jllievo Terms & Conditions.
• Responsible Gaming: To monitor gambling patterns, enforce deposit limits and self-exclusion periods, and proactively reach out to players who may be showing indicators of problem gambling behavior.
• Customer Support: To respond to support inquiries, resolve complaints, and maintain records of interactions for quality assurance and dispute resolution purposes.
• Marketing Communications (opt-in only): To send promotional offers, bonus alerts, and game updates to players who have opted in to receive such communications. You may withdraw consent at any time.
• Platform Improvement: To analyze usage patterns, diagnose technical issues, improve Platform features, and personalize your gaming experience based on your activity and preferences.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, NPC directives, PAGCOR requirements, and any lawful orders issued by competent authorities.

Under the Philippine Data Privacy Act of 2012, jllievo is required to have a lawful basis for each processing activity involving your personal data. The legal bases jllievo relies upon are as follows:

• Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to operate your Account, process transactions, and deliver gaming services — is based on the contractual relationship established when you accept the jllievo Terms & Conditions upon registration.
• Legal Obligation: Certain processing activities, including KYC identity verification, AML monitoring, and transaction record retention, are carried out to comply with mandatory requirements under Philippine law and PAGCOR directives.
• Legitimate Interests: jllievo processes some data on the basis of legitimate interests, such as fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services. In each case, jllievo has assessed that its legitimate interests are not overridden by your privacy rights.
• Consent: Where jllievo relies on consent as the legal basis — for example, for sending marketing communications or setting non-essential cookies — you will be given a clear opportunity to provide or withhold consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jllievo uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform effectively and to improve your experience. A cookie is a small text file placed on your device when you visit the Platform.

jllievo uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as login session management, security token validation, and basic navigation. These cookies cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymized information about how visitors use the Platform, including pages visited, time spent, and error messages encountered. This data helps jllievo identify and fix technical issues and improve Platform performance.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, game display settings, and responsible gaming tool configurations, so that you do not need to re-enter them on each visit.
• Marketing Cookies (opt-in): If you have opted in to promotional communications, these cookies help jllievo understand which promotions and game categories are most relevant to you. Marketing cookies are only set with your explicit consent.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform, including logging in to your Account.

jllievo does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share personal data only in the following limited circumstances:

• Service Providers (Personal Information Processors): jllievo engages trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, cloud hosting, customer support platform operation, and fraud detection services. These providers act as personal information processors under the Data Privacy Act and are contractually bound to process your data solely on jllievo's instructions and in compliance with applicable law.
• Game Providers: To facilitate your access to specific games, jllievo shares session data and player identifiers with the relevant game providers (e.g., JILI Games). Only the minimum necessary data is shared for game session initialization and result recording.
• Payment Processors: Financial data necessary to execute your requested deposit or withdrawal is shared with your chosen payment provider (GCash, Maya, BPI, BDO, Metrobank, and others). jllievo does not store complete bank account numbers or full card numbers on its servers.
• Regulatory and Law Enforcement Authorities: jllievo will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other competent Philippine authority where required by law, court order, or regulatory directive.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection obligations. You will be notified of any such transfer in advance where reasonably practicable.

All third parties with whom jllievo shares personal data are required to maintain appropriate security measures and to use the data only for the purposes for which it was shared. jllievo conducts periodic assessments of its third-party processors to ensure ongoing compliance.

jllievo implements a comprehensive set of technical, organizational, and administrative security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Key security measures in place include:

• Transport Layer Encryption: All data transmitted between your browser or device and jllievo servers is encrypted using TLS 1.3 protocol. The Platform enforces HTTPS on all pages without exception.
• Password Hashing: Account passwords are stored using a strong one-way hashing algorithm. jllievo staff cannot retrieve your plain-text password and will never ask you for it.
• Two-Factor Authentication (OTP): Login attempts from unrecognized devices trigger an OTP verification step sent to your registered mobile number or email address, adding a second layer of authentication to your Account.
• Access Controls: Access to personal data within jllievo is restricted to authorized personnel on a strict need-to-know basis. All internal data access is logged and subject to regular audit review.
• Infrastructure Security: jllievo hosting infrastructure is protected by firewalls, intrusion detection systems, and regular security vulnerability assessments.
• Data Breach Response: jllievo maintains a data breach response plan in compliance with NPC Circular No. 16-03. In the event of a personal data breach that poses a real risk of serious harm, jllievo will notify the NPC within seventy-two (72) hours and affected data subjects as required by law.

jllievo retains your personal data for no longer than is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC-recommended data disposal standards. Anonymized data from which you can no longer be identified may be retained for statistical and analytical purposes without time limit.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jllievo. To exercise any of these rights, please contact us using the details in Section 13 of this Policy:

• Right to be Informed: You have the right to be informed of how your personal data is being processed, including the purpose, scope, and method of processing, before or at the time of collection. This Privacy Policy serves as the primary notice document.
• Right to Access: You have the right to request a copy of the personal data jllievo holds about you, the manner in which it was collected, the purpose of processing, and the recipients to whom it has been disclosed.
• Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you. Some corrections (such as changes to identity data) may require supporting documentation.
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, where consent has been withdrawn, or where processing is unlawful. This right is subject to jllievo's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, where your individual circumstances warrant such objection.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jllievo has processed your personal data in violation of the Data Privacy Act. Information on how to file a complaint with the NPC is available through official Philippine government channels.

jllievo will respond to all verified data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notification to you. We may request proof of identity before fulfilling any data subject request to protect against unauthorized access to your information.

jllievo is a real-money gambling platform and is strictly prohibited for use by individuals under the age of 21 years, as mandated by the PAGCOR regulatory framework governing online gambling in the Philippines.

jllievo does not knowingly collect, process, or store personal data of any individual under the age of 21. If jllievo becomes aware that personal data has been collected from an individual who is under 21 years of age, the relevant Account will be immediately suspended, all associated balances and winnings will be forfeited, and the personal data will be deleted in accordance with our data disposal procedures.

If you believe that a minor has registered or attempted to register an Account on jllievo, please notify us immediately at [email protected] so that we may take appropriate action without delay.

jllievo reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, NPC guidance, or PAGCOR requirements. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Where a material change is made to this Policy — such as the introduction of a new purpose for processing, a new category of data collected, or a significant change to our data sharing arrangements — jllievo will notify registered Players via the email address associated with their Account prior to the change taking effect. For non-material changes (such as clarifications and formatting updates), publication of the revised Policy on this page constitutes sufficient notice.

Your continued use of the Platform following the effective date of any revision to this Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with any revision, you should cease using the Platform and contact us to close your Account.

For all data privacy matters — including access requests, correction requests, erasure requests, objections to processing, data portability requests, or complaints — please contact the jllievo Data Protection Officer using the details below. Our support team is staffed on Philippine Standard Time (PHT, UTC+8).

If you are not satisfied with jllievo's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.

For responsible gaming concerns, self-exclusion requests, or player protection tools, please visit the Responsible Gaming page. For the full terms governing your use of the Platform, please refer to the Terms & Conditions.